Western Union at Dhahab.

Receive money

1. Get the transfer details

   Ask the sender for the MTCN, their full name, sending country and expected amount. Check the transfer status before travelling.

2. Confirm it is ready

   Check that the transfer is available for collection and that Dhahab can pay out your transfer. Confirm the currency and accepted identification before visiting.

3. Bring original identification

   Visit with original, valid identification in the recipient’s name. Ask the branch which documents are accepted for your transaction; additional documents may be needed.

4. Complete the collection checks

   Present your Money Transfer Control Number (MTCN) and identification to the teller. Complete any required form and answer the transaction questions.

5. Review and collect

   Confirm the payout amount and currency, sign the receipt when requested and check your money before leaving the counter. Keep your receipt.

Send money

1. Check the destination

   Call Dhahab to confirm the Western Union route, payout method and currency for the destination country.

2. Bring the sender and recipient details

   Bring your original, valid identification. Have the recipient’s full name as it appears on their ID, their country and contact details. Bring account or wallet details if that payout method is supported.

3. Review the total cost

   Confirm the amount, transfer fee, exchange rate, amount the recipient will receive and expected availability before paying. Staff may ask for additional information about the transaction.

4. Check and authorise

   Read the recipient details carefully, correct any errors and pay using a method accepted at the branch. Keep the receipt.

5. Tell your recipient

   Share the Money Transfer Control Number (MTCN) privately with the intended recipient. Explain the collection method and ask them to confirm that the transfer is ready before travelling.

Keep your transfer safe

The MTCN identifies your Western Union transfer. Keep it private and share it only with the intended recipient and authorised service staff.

Never disclose your bank or wallet PIN, password or one-time login code. If a transfer is delayed or someone asks for an unexpected payment, contact the branch or provider through a verified channel.

Western Union collection guidance

Requirements for your transaction are set by Western Union and can change. The teller will tell you if anything else is needed.