Why we ask questions
Know Your Customer checks confirm who you are and what the transaction is for. Anti-money laundering rules require them, and they help stop financial services being misused.
Compliance and customer safety.
Dhahab International Forex Bureau is licensed and regulated by the Bank of Uganda. Here is what we check, why we check it, and how to keep your money safe.
Licensed and regulated by the Bank of Uganda.
The Bank of Uganda supervises foreign exchange bureaux and money remittance businesses in Uganda. Dhahab operates under that supervision.
Bank of Uganda supervisionArrive prepared.
The exact checks depend on the service. These three things keep your visit quick.
Bring valid identification
An original, valid identification document accepted for your transaction. Requirements vary by service, amount and provider.
Prepare accurate details
Names, phone numbers, transfer references and recipient details should be complete and match your documents.
Allow time for verification
Staff may ask about the purpose, source or destination of the money, and for supporting documents where the law requires.
Why we ask, and how to protect yourself.
Protect yourself
- Check names and amounts before you confirm.
- Use only official provider references and branch receipts.
- Never share a PIN, password or one-time code with anyone.
Staff may keep transaction records required by law or by the provider. This website never asks you to upload identity documents or payment details. Privacy notice
Questions about a requirement?
Mon–Sat 8:00 am–9:00 pm · Sundays & public holidays 9:00 am–6:00 pm