Collect Transfast transfers.

Receive money

1. Get the transfer details

   Ask the sender for the transfer reference, their name, sending country, expected amount and chosen payout method. Contact Dhahab to confirm the local collection process.

2. Confirm it is ready

   Check that the transfer is available for collection and that Dhahab can pay out your transfer. Confirm the currency and accepted identification before visiting.

3. Bring original identification

   Visit with original, valid identification in the recipient’s name. Ask the branch which documents are accepted for your transaction; additional documents may be needed.

4. Complete the collection checks

   Present your transfer reference and identification to the teller. Complete any required form and answer the transaction questions.

5. Review and collect

   Confirm the payout amount and currency, sign the receipt when requested and check your money before leaving the counter. Keep your receipt.

Keep your transfer safe

Transfast routes and local processing requirements must be confirmed with Dhahab. This is a preparation checklist, not a guarantee of a particular destination, payout method or processing time.

Never disclose your bank or wallet PIN, password or one-time login code. If a transfer is delayed or someone asks for an unexpected payment, contact the branch or provider through a verified channel.

Requirements for your transaction are set by Transfast and can change. The teller will tell you if anything else is needed.