MoneyGram at Dhahab.

Receive money

1. Get the transfer details

   Ask the sender for the reference number, their name, sending country and expected amount. Your name on the transfer must exactly match your official identification.

2. Confirm it is ready

   Check that the transfer is available for collection and that Dhahab can pay out your transfer. Confirm the currency and accepted identification before visiting.

3. Bring original identification

   Visit with original, valid identification in the recipient’s name. Ask the branch which documents are accepted for your transaction; additional documents may be needed.

4. Complete the collection checks

   Present your reference number and identification to the teller. Complete any required form and answer the transaction questions.

5. Review and collect

   Confirm the payout amount and currency, sign the receipt when requested and check your money before leaving the counter. Keep your receipt.

Send money

1. Check the destination

   Call Dhahab to confirm the MoneyGram route, payout method and currency for the destination country.

2. Bring the sender and recipient details

   Bring your original, valid identification. Have the recipient’s full name as it appears on their ID, their country and contact details. Bring account or wallet details if that payout method is supported.

3. Review the total cost

   Confirm the amount, transfer fee, exchange rate, amount the recipient will receive and expected availability before paying. Staff may ask for additional information about the transaction.

4. Check and authorise

   Read the recipient details carefully, correct any errors and pay using a method accepted at the branch. Keep the receipt.

5. Tell your recipient

   Share the reference number privately with the intended recipient. Explain the collection method and ask them to confirm that the transfer is ready before travelling.

Keep your transfer safe

Identification requirements vary by country and agent. If the recipient name is incorrect, contact the sender and MoneyGram to arrange a correction before collection.

Never disclose your bank or wallet PIN, password or one-time login code. If a transfer is delayed or someone asks for an unexpected payment, contact the branch or provider through a verified channel.

MoneyGram collection guidance

Requirements for your transaction are set by MoneyGram and can change. The teller will tell you if anything else is needed.